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Return Policy

Refunds & Return Policy

Return Policy Refund & Replacement Policies

If you received an item that is damaged or faulty we will happily replace the item at no additional cost to you. 

Please contact us within 48 hours after receiving yours. AmazenSave does not accept Returns or Exchanges, once an item has been received it cannot be returned. 

We can only offer you replacements at no additional cost if it falls under the below criteria: Items are faulty – damaged/broken or soiled upon arrival. Parcels that are lost in transit. We do not accept returns or refunds if a customer changes their mind after receiving their order(s). Note AmazenSave will not be held liable to any lost or miss-routed parcels due to a bad address. 

Please ensure that all the information you have provided is correct before submitting your order to prevent losses in mail or other mishaps from happening. International customers must provide a phone number. 

We do not issue refund products on underwear or undergarments. This includes panties, bras, corsets and bikinis. This is due to health precautions and our sanitation policy. Please note that you purchase underwear products are your sole discretion of knowing your sizing and that the garment will work well for you.

We do not issue refunds on clearance items that are listed at 40% or above due to limited time sales in which we attempt to sell collections in preparation for the new seasonal collections. When ordering a clearance item that is unused you are not eligible for a change in sizing, refund, or store credit. Clearance sales are final.

If you have other questions, please contact our Customer Service via email (

Return To Sender Packages 

AmazenSave will not be held liable for packages that are returning to the sender.  

Customers are advised to carefully enter the correct addresses otherwise, the package will not be delivered.

Once the item is received at the warehouse, we can repack, re-label, and reship them however you need to understand that doing so requires an additional cost. Processing and shipping cost is usually half the order please be careful about the information that you provide. 

If you think you have entered the wrong address, you need to contact us immediately in order to correct the mistake. 

Cancellation Policy 

Can I cancel my order(s)? Yes. 

Cancellations must be made within 24 hours of order placement. 

Send us an email within 24 hours and let us know the reason why you wish to cancel your order. We do not accept cancellation of orders outside the 24 hours window and/or because of the Standard Shipping reason.

If your purchase is made at a discounted price, special offer, seasonal discount note that all sales are final and do not qualify for the 24 hour refund policy. 

Please note that our Standard Shipping is posted in each product’s description hence all customers should be aware of this before concluding an order. All refunds will be processed within 24-48 hours before the fund reflects on the customer’s bank account. 

Please do not send your purchase back to the manufacturer. 

Send us an email stating your concern and attach a picture of the item(s) showing the size tag and its original packaging within 48 hours upon receipt of the order get a replacement or refund. Note: Our team will inspect/verify the photo(s) before we issue out a replacement.  

AmazenSave reserves the right to refuse any replacement and refund if it does not meet the above criteria. Late or missing refunds (if applicable) If you haven’t received a refund yet, check your bank account again and contact your credit card company, it may take some time before your refund is officially posted. 

If you’ve done all of these and still have not received your refund yet, please contact us through submitting a ticket at our website